What Families Are Saying

 

 

 

"Please allow this letter to serve as a letter of recommendation for Terry Robertson and his staff. When I lost my father on November 11, 2009, I contacted Terry for help in this enormous time of grief. Not only did he take care of all the necessary issues, he became a good friend and counselor in this time of need. Genuinely, I felt he was not in it for the money, but truly as a ministry to people in their greatest time of need. I can speak from personal experience regarding Terry and his staff’s competence. It is my privilege to recommend him to you." - Rev. Dr. David Chadwick (Senior Pastor - Forest Hill Church)

"Thank you for everything you did for Robert's family—everything about Ashley's service exceeded my expectations. I know Robert and his mother were pleased. I'm so glad our paths crossed." - Pamela Campbell

"The service was superb and we'll spread the word! Thank you so much!" - Sue Gooley

Thank you so much for the services you and your staff provided for me and my family at the death of my husband, Robert Gamble. Everyone we came in contact with was so professional, kind, and courteous. I am so glad that I kept your card from my working days at Hospice. Even then I was impressed with you and your philosophy regarding funeral services. I have already given other friends your number so hopefully you will receive some more business here in Union County. I also want to thank you so much for the beautiful box for Bob’s cremains. He will sit on my mantle until spring when we will take him to his family’s plot in Asheville for interment.” - Sarah Gamble

I wanted you to know how grateful I am for the professionalism and compassion of your staff as the funeral plans for my dear husband were carried through. You did a wonderful job of keeping us on track and making sure that everything went as planned. A very special thank you to you and your staff for making a very difficult day bearable for me and my family. May God bless you all.” - Susan Heavner and Family

I wanted to thank you for your warmth and kindness during those dark days. I felt very loved every time you were with us. God has given you a gift of dealing with the bereaved. Thank you.” - Leslie Longenecker

We appreciate all your help and support as we made final arrangements for Mom. The service was memorable with a live bugler. Thank you for your assistance.” - Caroline Utz

Thank you so much for your services for my son, Douglas. Coming to the Hospital made the chore a lot easier.” - Patricia

Thank you so much for your help with Mom’s transport and guidance regarding the service itself on the other end I really appreciated the time you took with me to review all the costs so I would know what to ask for from the funeral director in Florida. You didn’t have to do it, and it says a lot about you that you did it anyway. I felt very comfortable working with you. Your patience and gentle, yet professional, communication style were just what I needed. Thank you from the bottom of my heart. If you ever need a reference, feel free to use my name. Thank you again.
- Cindy Cortes

T.H. Robertson provided caring, thoughtful, conscientious service to my family. Mr. Robertson was clear and transparent in his communications with us, and kept his word in every aspect. I would not hesitate to recommend him and his company to my friends.
- Joan Bowers

I can’t thank you enough for the kind words and help during a difficult situation. Although T.H. Robertson did not perform our ceremony, they took utmost care and respect transporting my Dad’s body to MedCure for his science donation. I highly recommend them to anyone. The staff, at no extra cost to my family, took care of all the paperwork and submitting the obituaries for me. Thank you!” - Julie Helms

My brother in Charlotte passed away unexpectedly of a heart attack at 56 years old. I live states away. Finding T.H. Robertson Funeral Services was an answer to prayer that I hadn’t yet known to even pray. I do not know how I would have accepted my brother’s death without the foresight, compassion, organization, and follow-through of the funeral director and his staff. I cannot imagine my brother or myself being treated with greater respect; I never sensed my questions or emotions were of any inconvenience. T.H. Robertson Funeral Services is an agency of integrity, even unto its pricing. Their benefits and services were far and above the cost.” - Christine Ford

When I looked on the back of your business card for T.H. Robertson Funeral and Cremation Service, I saw the words “compassion, respect, dignity, and fairness”. This is exactly what I experienced after the recent loss of my mother. I couldn’t have been more pleased and would have absolutely no reservations recommending you to others. Thanks, again, for a perfect job.” - Marianne Hughes

Dealing with the passing of a loved one is very difficult, but Mr. Robertson made things easier by being professional, upfront, honest, thorough, and compassionate. Due to our non-traditional funeral arrangements, we had many requests for accommodations that Mr. Robertson so gratefully acquiesced to. He never attempted to “upsell” us on anything and in fact, always kept cost in mind without our having to sacrifice quality. He stayed focused on details and whenever we changed our minds, he always responded with understanding. Additionally, the local paper named his firm as one to do business with instead of the other major firms in town, and his reviews are extraordinary! You will not regret your decision to use T.H. Robertson!” - Online review
 
I could not have asked for more compassion while at the same time making sure I understood everything that was going on and everything that needed to be done.  More than that, I truly appreciated how you involved my children in all the discussions while making sure they understood that I was in charge. That was not an issue with my family, but I would imagine a lot of tact is involved in that process. I also really enjoyed how you interacted with the grandchildren. Your job must be very very difficult, since you deal with people during the worst possible time in their lives. I will certainly sing your praises to everybody I come in contact with from now until forever.” - Kathy Kelly

As per my father’s request, I am having his remains cremated. The hospice service, Hospice And Palliative Care Charlotte Region, was very professional and courteous. Although they did not recommend or refer a cremation service, I asked for a recommendation. They referred T.H. Robertson Funeral Service. I did call four other funeral services and their price was as low as any other. The people from hospice did not refer on the price but on the professional service that they provide. They also came to my house which made this difficult time much easier. Terry, the owner, personally came to my house to handle the necessary paperwork that is required. Thank you!” - Tom Salomon

I thank my God every time I remember you. –Philippians 1:3. A heartfelt thank-you for your kind expression of sympathy. Thank you for all you did for me.” - Deloris

Our family was extremely pleased with your services. I will confidently recommend T.H. Robertson and your services. My mother would be pleased. Thank you again.” - Mary

Thank you so very much for your kind help and services with the arrangements for my dad, George Cathey, last Friday. It was a good day. Thank you for helping make it so.” - Sarah Mullis

I can’t say enough about how pleased my sisters and I were with the kindness and efficiency of T.H. Robertson Funeral Service for our parents. This bears repeating! The “First Half” of each of my parents’ cremated remains were placed in the columbarium at Myers Park Presbyterian Church. T.H. Robertson has kindly been keeping a single urn containing the “Second Half” of each of my parents’ cremated remains after they passed away. Consistent with my parents’ wishes, the plan is for me to take the urn containing the “Second Half” of their remains by airplane to Missouri. There, my family (including Missouri cousins) have arranged to place the urn in the ground at a Missouri church cemetery. Thanks again.” - Jim Fretwell

Just wanted to say “thanks” for all your time and work on such short notice. You really did a great job for us and you certainly will be recommended from us all. Thanks again!” - Pat Aldrin

Thank you for all your help. Everything went very smoothly both in Charlotte and Black Mountain. It rained in Black Mountain so the canopy was a good call. Mother made a good decision when she selected you to handle her final arrangements.” - Leslie Hadwell

Thank you for your patience regarding the status of my mother’s ashes. The cemetery and I agreed on an option finally. Dealing with you and your staff with these difficult matters at least was not difficult regarding your end. I appreciate that immensely.” - Paula

Thanks for all you are doing to help us with these difficult decisions. You and your entire team are so professional and respectful and supportive. We truly appreciate you.” - Elizabeth

I cannot tell you how touched I was with your addition to Mom’s remains. The cherry box was gorgeous. You and your staff are such a kind team to work with. Please accept my deepest appreciation.” - Carolyn Aetters

Those who give of their time are truly generous. Just saying “thank you” doesn’t seem enough. I hope you know how appreciated you really are. Thank you for all you did to make Varsineg’s funeral so beautiful!” - Tonya

Thank you so much for all you did to make this time “easier” for me and my family. I would not want anyone else to “handle Chuck’s body” – you and your staff did it with such care and dignity. I am glad I got to know you. Thanks again.” - Buff Winter

We appreciate your willingness to come to our home and work out the needs for Dolores’ passing. Your suggestion to work with the city of Rock Hill for a gravesite, etc. Wishing you much success. Thank you.” - Bob & Nancy Meleski

Thank you for extending your love to my family during this difficult time. Everything you did was handled professionally as well as with sincerity. I will be more than happy to recommend your services to others. Again, thank you for all your help in planning my mom’s funeral.” - Marueen Perry

Thank you so very much for helping us thru the funeral of my Dad. Thank you for taking such good care of him.” - Mechelle Connor & family

I want to thank you for your hard work, thoughtfulness, and strength you gave my family and me with my Dad’s passing. You and your staff handled everything so well and made a difficult time much easier. Thank you, again.” - Susan Miller

We would like to thank you for a job beautifully done…You and your staff made it all so easy. Everything was perfect…A true “Celebration of Life” as she wanted and would have loved. Thank you again.” - Madeline, Gabe & Nicole, Marti, Patty & Kelsey Messerian

I wanted to thank you and the rest of the staff at T.H. Robertson for your assistance in arranging my Dad’s funeral. Your compassion, professional manner, and attention to detail really meant so much to all of us.” - Stephanie & the family of Gregorio Lopez-Luciano

Thank you from me and my family for helping with Ralph’s funeral. I think everything went well even though the weather was definitely trying for everybody. Your people were ready with umbrellas for those who needed them. I was extremely happy with the flowers on the altar at the church, and they looked so pretty on the table at the reception. I appreciate your handling getting them for us. I will certainly recommend you to anyone who asks about your group.” - Alexander

My children and I were so pleased with everything you and your company did for us. Thank you so much for your attention to all details. I will gladly recommend you to anyone (and we are the age that will be needing you!). As sad as this has been for all of us, Jerry’s death was a celebration of his release from terrible pain and suffering. We were delighted to see so many friends and business associates turn out on a rainy day to honor him. It was heartwarming to all of us. Many thanks to you for a job well done.” - Tish Thompson

We could not have asked for a kinder, more dignified, or smoother experience at a difficult time.” - Anne Davant

Thank you so much for your hard work to get mom back home to Apex. I really appreciate all the effort you put into this – and the rest of my family thanks you as well. Feel free to use me as a reference anytime.” - Kathy Stanley

Thank you so much for making all the arrangements for my mom so easy. Even though her death was expected, there’s still a lot to think about. Your preparation eased our burden greatly.” - The Josephine Blakeslee family

Thank you so much for handling Bo’s funeral service for us. Everything was perfect and you made it stress-free for our family, which we appreciate more than you know.” - Elaine Matthews

Having worked with a couple different funeral service companies in multiple states for close family members, I can say with authority that T.H. Robertson is the best. Not all funeral service companies are equal, and during a difficult, emotional time, it really does make a big difference when you have someone knowledgeable helping you make arrangements. The things that differentiate T.H. Robertson from my experience are: 1. Transparent, reasonable pricing: you know what to expect because prices are on their website and are very competitive. 2. Service: everyone we worked with went out of their way to be helpful, often going above and beyond to help us with a complicated situation (we had to cremate in NC but arrange a service in NY, travel with the remains, etc.), and there was a single point of contact through the whole process. 3. Experience: you immediately feel comfortable because you can tell these folks have been doing this a long time. Nothing is forgotten, left to chance, or new for them. I feel comfortable recommending anyone at T.H. Robertson.” - Christopher Hart

I can’t adequately express my gratitude for the services the folks at T.H. Robertson provided upon the sudden passing of my brother. I would recommend them to any family that seeks sincere, timely, and impeccable professional assistance at a time that might otherwise be quite stressful.” - Freeman Barber

In January, when my father’s doctors said I should get funeral plans in place, I had no clue where to start. I had only been to one funeral when I was a child, and I had no idea what the process was. The chaplain at the hospital in Lincolnton, NC gave me a brochure for T.H. Robertson Funeral Home and said that they are very affordable. I contacted the office and explained my family’s financial situation to him. You were very sweet and clearly explained to me what my options were due to finances. My dad did not want to be buried at the Veteran’s Cemetery, but it was our only option other than cremation. I felt guilty for planning to have my dad buried somewhere he didn’t approve of, but you comforted me and reassured my father would prefer it over cremation. He also explained to me that a funeral is more for the family than the deceased, and that my dad wouldn’t want to leave us with a financial burden. During my planning, my sister planned with another funeral home to have him buried elsewhere. She told me that we would be able to afford it and to cancel my plans with T.H. Robertson. I called Terry, telling him what happened, but also letting him know that I didn’t think that the funeral home my sister planned with explain to her all the additional costs like a stone, digging, the vault, etc. Terry said he would keep our information on file. My sister did eventually realize that her plans were too expensive and told me to call Terry back. I did that morning, and later that afternoon, my dad passed. Even on such short notice, things went smoothly since Terry kept all of our information. And, overall, I was very happy with the viewing at the Veteran’s Chapel and the graveside service with the preacher that Terry recommended. Terry even cut costs where he could with the embalming. Throughout the process, Terry listened to me fuss about my siblings, cry about my dad, worry about finances, and everything in between. Working with Terry made losing my father a little less stressful because I knew that the funeral planning was in good hands.” - Shana Davy

My husband and I were referred to T.H. Robertson Funeral and Cremation Service during a financial planning session with my father-in-law in 2010. When the time of his death came – rather abruptly, as the case often is, we connected with the company and Terry jumped into action and took care of everything – on a weekend, no less. From meeting with us at our home, then being called in the middle of the night for their service to begin, to the very nice memorial service – and all the details involved in between (that they handled!), it was a true blessing in helping us cope with the loss of our loved one. And…they are very affordable. (Perhaps I should have started with that!) Needless to say, we have recommended them to others, who have also been pleased, and plan to use them again as the need will surely arise.” - Sherry & Wesley Bruce

I am delighted to chronicle my family’s positive experiences working with T.H. Robertson. As my three siblings and I anticipated my mother’s imminent death, we were challenged by living in four distant locations. We were especially appreciative of Terry’s willingness to meet with us on short notice when we were all assembled in Charlotte several months before our mother passed away. Terry provided us with gracious, compassionate, and professional guidance at a difficult time, and introduced us to a range of options to consider. With this advanced support, we were able to make both important and informed decisions regarding our plans so that when my mother’s moment came, we were prepared to proceed. Terry anticipated and supported details associated with our mother’s cremation, submission of obituaries, our event planning, and management of a range of challenging emotional and logistical concerns during a time of grief. Terry’s broad experience working in the Charlotte community proved to be immensely valuable. We did not hesitate to enlist T. H. Robertson again ten months later when our father passed away. We appreciated knowing we could have complete confidence in the Robertson team’s responsive and professional support and services, from start to finish, once again.” - Katie Fretwell

I can’t begin to tell you what a blessing you have been to us since Mother went to heaven on July 1st. Your professionalism yet personal ways you took care of Mother and us, will never be forgotten. Deana spoke often of you, and now we consider you our friend, too.” - Kim Perry

You truly helped bring a sense of calm and peace to us during our most difficult and sad time. Thank you so much for your professionalism yet personal care in the way you looked after our dear mother and us as well. God bless you.” - Rebecca

Your comforting support and assistance through this difficult journey has made all the difference in the world in bringing peace to me and our family. You are appreciated much more than words can express, for your professionalism and prompt, courteous manner. Thank you so very much from the bottom of our hearts.” - Robin Corum & family

Thank you for all you did to make the services for Dick so meaningful. Your compassion and professionalism was exceptional. We have all told so many people how outstanding you are. With gratefulness and kindest regards.” - Becky Stoever

On behalf of myself and the Hubbard family, I wanted to thank you for all you have done during this difficult time. You have been so kind and caring, words cannot express what that has meant to all of us. If anyone is in need of your services, you will be recommended first! Thank you!” - Joyce Hubbard & family

We cannot begin to thank you enough for the caring and supportive attitudes provided by all of your staff. You were 100% available and accessible at all times, and helped ease the burden of preparations tremendously. May God bless you and keep you all!” - Terrie Ainsworth Family

In our first meeting with Mr. Robertson in our apartment at Southminster on Park Road, we completed our plans for Sara’s service. And we were pleased with the firm’s performance from this meeting through the day of her funeral. We recommend this excellent firm.” - Cliff Cameron

On behalf of Craig, Skip, and Susan, I just wanted to thank you for your support and kindness through the death of our mother, Dorothy Heaslip Bara. I know it was difficult for you to reach us or figure out who was in charge, but you were great at keeping us informed and handling all the details – from the alter flowers, to the umbrellas, the obituary – all of it.” - Cheryl Heaslip Hansen

Words pale in comparison of our deep appreciation of your services. You folks have taught us another precious lesson to apply to our lives of honor, character, and dignity. Thank you and God Bless.” - Anonymous

I wanted to let you know how much our family appreciated your caring professional service at a challenging time in our lives.” - Michael Elder

I wanted to thank you on behalf of my family for all your support and assistance when our Mom passed away. Thank you for your guidance with details that could have been tough without your help. You went above and beyond and it was a relief knowing our Mom was in your care and that you would handle details with the receiving funeral home. We just wanted you to know how special your support was at such an emotional time. Our sincere thanks.” - Elizabeth “Betty” Krane’s family

Let me take this opportunity to thank you for the respect and compassion by you and the entire staff shown my brothers, sister, and myself during this most difficult time in our lives. All was done just the right way and we truly appreciated it. It is not easy, but you helped to manage that side of the arrangements with dignity and communication and responding to all of our requests. Again, thank you.” - Georgina Oliver

I wanted to take this opportunity to thank you for your caring assistance with my Mother’s funeral service in August 2012. As you may recall, it was a very difficult time for me. Both my Mother and Aunt had gone through many falls which necessitated them going from the hospital to rehab to assisted living. I was having to make a lot of difficult decisions for not one but two of my loved ones. While working with Jeff at Veterans Assistance, I told him that my Mother was very sick and that I needed to make funeral arrangements. He said that he could highly recommend T.H. Robertson, and personally called you for me. That was on a Thursday afternoon. We met the next day and went over all the details of what my Mother wanted. My feelings of being overwhelmed evaporated and I felt the weight of the world had been lifted off of me. Three days later, my Mom passed away. Your caring and professionalism were very comforting to me at a very vulnerable time. Your service was first class and the cost was very reasonable. I have recommended your service to many friends. Unfortunately, our family needed your services six months later when my sister-in-law passed away. Once again, you made a very difficult situation easier. You came to my brother-in-law’s house to make the arrangements. Thank you again for what you have done for my family. We all greatly appreciate your kindness, professionalism, and attention to detail.” - Pat Brown

It is with great pleasure that I recommend T.H. Robertson Funeral & Cremation Service. I was in need of their services two years ago this week when my husband died. Terry Robertson came to my house and helped my family and me through many decisions. He did it with compassion and thoughtfulness. The funeral was at my husband’s church, so I was not too familiar with their ways. However, I had nothing to worry about as the church service and the placing of the ashes in the columbarium went extremely well. May I also add that we thought the cost exceptionally fair. I would gladly give a recommendation for this firm to anyone who asks.” - Meg Brewster

We would like to thank T.H. Robertson Funeral & Cremation Service for the excellent manner in which they handled our needs. We received a recommendation of three different Funeral Services to use and we chose T.H. Robertson, and are glad we did. Every part of their service was wonderful, starting with their employee who came to pick up the body, and everyone after that. A key factor in our choosing T.H. Robertson was the fact that they came to our home to meet with us. When we already had enough on our plates, they came to us and met our schedule. We were presented with options without a big sales push. Once we told them what we intended, we settled on the option that best suited our needs and moved on. T.H. Robertson helps us through some things that we were not aware of or had not thought about. Even after we completed making arrangements, we were assured that they were only a phone call away for any question or need. That was true as we called several times as things came up that we were unsure of. They were able to work with our schedule and request. They were wonderful to work with and relieved some of the stress from us. We would highly recommend T.H. Robertson for your needs during the loss of a loved one.” - Scott & Penny Dover